Scoop Survey app for iPhone and iPad

Solution :

1. User friendly intuitive self service design for easy and quick customer feedback

2. Deploy department or location wise surveys to be taken at strategic locations in the mall

3. Offline system availability to ensure system is always available to capture feedback

4. Generate daily and monthly score to monitor the change in customer behaviour

Benefits

1. Interact with unhappy customers and win them back
2. Proactively identify customer services that need attention
3. Boost Customer loyalty
4. Reduce overhead costs with clear focus on pain areas